If your package arrives visibly damaged, worth knowing the practical next steps before assuming the product inside is fine.
Photograph the damaged packaging before opening it further, and check whether the bottle itself — not just the outer box — shows any sign of compromise, such as leaking or a broken seal.
Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, rather than assuming based on the general refund policy alone.
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